Return Policy

We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, the following return policy is here to protect your rights.

I. Return Period
You have a 14-day return period without reason, starting from the date you receive the item. We cannot accept return requests after this period has expired.

II. Return Conditions
To ensure a smooth return process, please ensure that the returned items meet the following conditions:

Item Condition: The item must be unused, unwashed, unaltered, and in its original, undamaged condition;

Complete Packaging: The original packaging, labels, tags, accessories, and any gifts must be returned together with the item;

Non-Returnable Items: We cannot accept returns for the following items:

Items that cannot be returned or exchanged for hygiene reasons;

Items that are visibly soiled or have been used;

Clearance items or items marked as “non-returnable.”

III. Return Process
If you need to return an item, please follow these steps:

Contact Customer Service: Please submit a return request via support@celstiar.com, including your order number, the product name, and the reason for the return;

Obtain Authorization: We will respond within 2 business days and provide you with a return authorization number and return address;

Return the Item: Please pack the item securely and clearly mark the return authorization number on the outside of the package. We recommend using a trackable shipping method and retaining your shipping receipt;

Await Processing: Once we receive the returned item and complete our inspection, we will process your refund within 5–7 business days.

IV. Return Shipping Costs

If the return is due to a product quality issue or an item sent in error by us, we will cover the return shipping costs;

If the return is for no specific reason (such as a change of mind or incorrect size), you are responsible for the return shipping costs, and the original shipping fee will not be refunded.

V. Refund Method
Refunds will be issued via the original payment method. The exact time it takes to appear in your account depends on your bank or payment provider, but typically takes 5–10 business days.

VI. Exchange Policy
If you need to exchange an item (e.g., for a different size or color), please return the original item following the return process described above and place a separate order for the desired item to ensure you receive your preferred product as soon as possible.

VII. Contact Us
If you have any questions about our return policy or need assistance with a return, please feel free to contact us at any time:
Email: support@celstiar.com
We are here to assist you.